5 Key Takeaways

• 1

  Amgen plans to deploy Veeva Vault CRM globally, expanding a collaboration with Veeva Systems that has lasted more than a decade.

• 2

  Amgen says Vault CRM will support an AI-enabled commercial technology foundation and help its teams engage with health care professionals.

• 3

  Veeva says Vault CRM is designed to capture evidence from health care professional interactions and identify potential treatment barriers.

• 4

  The Vault CRM Suite includes the Agentic Call Report, which is designed to generate commercial evidence from field interactions.

• 5

  Amgen’s deployment comes as pharmaceutical and biotechnology companies explore generative and agentic AI across commercial, medical, and operational functions.