Manage the Relationship
Outsourcing partnerships aim to reduce costs and improve efficiencies, but they can rapidly fall apart if you overlook the human elements.
Muna Kugler |
Outsourcing certain services to competent business partners is often essential to securing value in drug development. The idea behind outsourcing is to reduce costs and increase efficiency by hiring experts who can do the job in less time, with less costs, and to a high standard of quality. It sounds straightforward, but management conflicts and mistrust in the relationship – commonly encountered in outsourcing partnerships – can counteract these goals. Relationship management is incredibly important in the outsourcing relationship and I believe that the industry must learn to set adequate performance metrics that not only reflect milestone achievements within a set timeframe, but further extend to measure the quality of the work in terms of issue management and efficiency.
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